ANNUAL RAFFLE: 2005 Raffle Preseason | About the Raffle | 2004 Raffle Winner

Vol. 17, No. 44, May 2, 2005

IN THIS ISSUE:

This Reveille Home Page | The Friday Program: Exceeding Customer Expectations | Bulletin Board | Friday Potpourri | Classification Talk: Hans Giner | Earth Corps Gets Grant | Sergeant At Arms Corner | Rotarians of the Month: Steve Luplow & Chip Erickson | Web Fun

The Friday Program:
Exceeding Customer Expectations

Brad Worthley, an international consultant and behavior change specialist, was Friday’s special guest. Brad has trained hundreds of thousands of employees for many of the world’s best-known corporations such as McDonalds, Sleep Country, and others and brought his message of “Exceeding Customer Expectations” to the BBRC.

A native of Hoquiam, Brad is an energetic speaker, who was impressed by the energy of the club at our early bewitching hour. He explained that it’s his job to “help people find out whether it’s a problem or a symptom that may be affecting your company. It usually is a leadership issue when ‘business is down.’” His job is to “change people, by having them take responsibility for their own behavior.”

His customer service program helps to focus the eyes on the leader. He reminisced of his experience working at Squire Shops, 28 years ago. “'Stack 'em high, let em fly' was our mantra. I learned to change people’s behavior without saying a word. We were stacking jeans for a special sales promotion. I watched two of my workers stack the jeans ... at the rate they were going, the promotion would be over. I went over and began helping them stack. I stepped up the pace, and they followed right along. Before we knew it, the jeans were stacked high, ready to fly. Treat your employees well with lots of ‘please and thank you’, and your efforts will be compensated.” READ MORE

Bulletin Board

Community Service committee
work project will be for the
Friends of Youth on Saturday,
May 21. Sign-ups ongoing.

* * *

Applications for scholarships for students at
Sammamish High School are being distributed.
The club needs a group of members willing
to conduct interviews and determine who
the recipients will be. Contact Tom Smith.

* * *

Don Chandler reminded members of the
Rotary Foundation campaign in its final weeks.
“Every Rotarian, Every Year” is the International
theme. Questions? Contact Don.

* * *

Robin Callan said that the 10th Annual Golf Outing
sign-up sheets are available. The event is Friday,
July 8, at the Mt. Si Golf Course. The tab is $150 per
person prior to June 3rd, $160 thereafter.

TOP

Thought for the week

Treat your guests like you’d want to be treated.

TOP

THIS WEEK'S EDITOR
John Mix

THIS WEEK'S PHOTOGRAPHER(S)
Jim Kindsvater

CLICK HERE
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ANNUAL RAFFLE
2005 Raffle Preseason | About the Raffle | 2004 Raffle Winner

DISTRICT 5030 CLUB INFORMATION
Includes links to club websites and where and when other clubs meet.