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DTSTART;TZID=America/Los_Angeles:20250815T071500
DTEND;TZID=America/Los_Angeles:20250815T083000
DTSTAMP:20250806T175534Z
CREATED:20250806T175350Z
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SUMMARY:“Living a Legacy that Matters …A Lifestyle of Generosity!” via Zoom
DESCRIPTION:Alan Pratt – President\, Northwest Region\nThe Signatry\nToday’s program is truly stories displaying “Service Above Self!” Alan Pratt\, a former long time (and missed) member of Bellevue Breakfast Rotary\, will share wonderful stories of the generosity of his clients in providing legacy philanthropy. He will discuss both legacy gifts scheduled after his client’s passing as well as the newer trend to fulfill those legacy gifts while they are still alive and can see the benefits of their philanthropy.\nAbout the Speaker\nAlan Pratt\, a Chartered Advisor in Philanthropy\, serves as the President of The Signatry’s Northwest Region. With a passion for fostering transformative\, biblical generosity\, Alan partners with families to provide the creative tools\, strategies\, and insights needed to maximize their giving and create a lasting legacy. Rooted in trust\, deep listening\, and cultivating lifelong relationships\, he draws on over three decades of personal and professional experience in guiding families to flourish across the generations. As a second-generation steward of family wealth\, Alan brings unique personal understanding to his work\, helping families model biblical generosity that aligns with their values and passions. In alignment with The Signatry’s mission to inspire and facilitate revolutionary generosity\, Alan empowers families to leverage donor-advised funds\, noncash asset giving and innovative financial tools\, equipping them to make meaningful contributions to causes close to their hearts. His vision is to help families not only give generously\, but also to live generously\, impacting future generations and creating a ripple effect of lasting change.
URL:https://bbrc.net/event/living-a-legacy-that-matters-a-lifestyle-of-generosity/
LOCATION:The Salvation Army Eastside Corps\, 911 164th Ave NE\, Bellevue\, WA\, 98008\, United States
CATEGORIES:Weekly Program
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250822T071500
DTEND;TZID=America/Los_Angeles:20250822T083000
DTSTAMP:20250727T201017Z
CREATED:20250727T195425Z
LAST-MODIFIED:20250727T201017Z
UID:60268-1755846900-1755851400@bbrc.net
SUMMARY:“Handling customers who complain\, as well as non-complainers\, using AI”
DESCRIPTION:Bill Price – Founder and President\nDriva Solutions LLC\n.  “AI is becoming an essential tool to handle customers who complain or have simple questions and will soon enable organizations to identify and delight customers who do not bother to complain.  Since non-complainers outnumber complainers by 4 to 20 to 1\, and they churn at a much higher rate\, Bill Price will share use cases using AI to diagnose and repair customer experiences.” \nAbout the Speaker\nBill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty.  Among his company’s 160 clients are American Express\, Avalara\, Costco\, Expedia\, Google\, Hyatt\, McDonald’s\, Southern California Edison\, Stanford University\, T-Mobile\, and Vodafone.  His new DrivaAI division is building a family of GenAI/LLM-based products to improve customer experience. \nBill co-founded the 9-country LimeBridge Global Alliance in early 2002 and chairs the 30-company Global Operations Council. He served as Associate Editor for the Journal of Creating Value\, has been for many years an Advisor and frequent contributor to CustomerThink\, has lectured at four business schools\, and is the co-author of four books: The Best Service is No Service (2008)\, Your Customer Rules! (2015)\, The Frictionless Organization (2022)\, and Zero Complaints (2025).  He is working on “book 5” that will come out in Spring 2026. \nBill served as Amazon’s 1st WW VP of Customer Service\, and before that was Vice President & General Manager of MCI Call Center Services\, COO & CFO with a start-up software company in San Francisco\, and a Senior Engagement Manager with McKinsey & Company in San Francisco and Stockholm.   \nBill received his undergraduate degree from Dartmouth College and his MBA from Stanford University and lives outside of Seattle in Bellevue\, Washington.
URL:https://bbrc.net/event/handling-customers-who-complain-as-well-as-non-complainers-using-ai/
LOCATION:The Bellevue Hilton\, 300 112th Ave SE\, Bellevue\, WA\, 98004\, United States
CATEGORIES:Weekly Program
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DTSTART;TZID=America/Los_Angeles:20250829T071500
DTEND;TZID=America/Los_Angeles:20250829T083000
DTSTAMP:20250718T223229Z
CREATED:20250718T223045Z
LAST-MODIFIED:20250718T223229Z
UID:60257-1756451700-1756456200@bbrc.net
SUMMARY:“A Compassionate Approach to Biohazard Situations – Bio Clean Inc.”
DESCRIPTION:Rhea Toles – Vice President and Owner\nBio Clean Inc.Rhea’s discussion today will expand on the following – Crime Scene Investigation (CSI) is one of those interesting and unique programs we see on our TV screens — often sensationalized and founded in a “Whodunit?” storyline — but in real life\, after evidence has been gathered\, someone needs to clean up the aftermath. That’s where Bio Clean Inc. comes in.Well … sometimes.If not a crime scene\, Bio Clean may also be called to help clean up in cases of unattended or self-inflicted deaths\, hoarding situations\, evictions\, drug use\, or any otherwise biohazardous (and often unpleasant or traumatic) environments.“It’s more than just cleaning — it’s therapy\,” said Bio Clean owner\, Rhea Toles. “We can clean out a whole house in a day\, but what puts us back [timing-wise] is really dealing with a client. People think\, ‘Oh\, you’re just a cleaning company\,’ but we are actually suicide-training certified\, we’re first aid certified … It’s a lot more than that.” \nAbout the Speaker\nRhea Toles is Vice President of Bio Clean Inc. headquartered in Marysville. Rhea and her husband acquired Bio Clean in 2022 from the founder\, a first responder\, who had started the business in 1998. Bio Clean is a woman- and minority-owned disaster response\, biohazard and meth lab cleanup\, and crime scene cleaner serving Washington.
URL:https://bbrc.net/event/a-compassionate-approach-to-biohazard-situations-bio-clean-inc-2/
LOCATION:The Bellevue Hilton\, 300 112th Ave SE\, Bellevue\, WA\, 98004\, United States
CATEGORIES:Weekly Program
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DTSTART;TZID=America/Los_Angeles:20250905T071500
DTEND;TZID=America/Los_Angeles:20250905T083000
DTSTAMP:20250723T175026Z
CREATED:20250723T174956Z
LAST-MODIFIED:20250723T175026Z
UID:60265-1757056500-1757061000@bbrc.net
SUMMARY:The "Yes\, and..." Manager: Fostering Creativity in Organizations!
DESCRIPTION:Bridget Quigg – Speaker\, event host and author\nBQ Productions\nHow do you bring out the best in others? Treat them like a genius! Coming from a background in both improvisational theater and Seattle tech startups\, speaker Bridget Quigg will guide us through a session of games and lessons on creativity and collaborating with others. We’ll discuss the concept of being a “Yes\, and…” manager and how that can transform an organization.  \nAbout the Speaker\nBridget Quigg is a 15-year tech veteran and founder of the “You’re a Genius” workshop series. After a successful career as a marketing director at some of Seattle’s hottest startups\, Bridget decided to take her long history in comedy and teach corporate teams about creativity\, collaboration\, and the power of having fun together. She’s written and toured five\, one-woman comedy shows\, including her most recent one “Techlandia” which was featured in Geekwire and on NPR. She’s also the author of three books on intuition and creativity\, including\, “You’re Intuitive: A Guidebook for Hearing Your Inner Wisdom.” Consistently ranked as a favorite presenter at Microsoft events\, Bridget likes to keep her sessions uplifting and fast-paced so that everyone goes home with a fresh perspective and ideas to take back to their team. Bridget is a graduate of Stanford University
URL:https://bbrc.net/event/the-yes-and-manager-fostering-creativity-in-organizations/
LOCATION:The Bellevue Hilton\, 300 112th Ave SE\, Bellevue\, WA\, 98004\, United States
CATEGORIES:Weekly Program
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DTSTART;TZID=America/Los_Angeles:20250919T071500
DTEND;TZID=America/Los_Angeles:20250919T083000
DTSTAMP:20250727T200837Z
CREATED:20250727T200837Z
LAST-MODIFIED:20250727T200837Z
UID:60269-1758266100-1758270600@bbrc.net
SUMMARY:"Intertwined Roots: Healing Communities and The Ecosystems after Conflict in the Colombian Caribbean" via Zoom
DESCRIPTION:Sindy J. Martínez Callejas & Dr. Felipe Roa-Clavijo – Researchers in Columbia S.A.\nSee bios below\nThis talk presents research conducted by Sindy Martinez and Dr. Felipe Roa-Clavijo\, two Colombian researchers working in the region of Montes de María\, in the Colombian Caribbean. Armed conflict caused deforestation and the displacement of rural communities in the year 2000. After residents returned\, led by a resilient group of women who drew attention to the recovery of their territory and the endangered dry forest ecosystem\, they now run a yam-producing association and a plant nursery to support restoration efforts. This case shows the strong link between conflict recovery\, environmental restoration\, grassroots leadership\, as well as the importance of interdisciplinary research with high impact in their territory. \nAbout the Speaker\nSindy J. Martínez Callejas is a researcher at the Alexander von Humboldt Biological Resources Research Institute. She holds a degree in Ecology from Pontificia Universidad Javeriana (Colombia) and a Master’s\, Interdisciplinary Development Studies from Universidad de los Andes (Colombia). With over 13 years of experience in participatory research\, her work primarily focuses on the sustainable use and conservation of biodiversity. She is particularly interested in understanding the relationships between society and nature and seeks to bridge the gap between these two spheres through participatory science approaches. \nDr. Felipe Roa-Clavijo holds a PhD in International Development from the University of Oxford and a Master’s\, Public Administration from Seattle University. He is an expert in food security\, agriculture\, and rural development. He is the author of the books The Politics of Food Provisioning in Colombia (Routledge\, 2022) and Política en el Plato (Ediciones Uniandes\, 2024) and several documents in specialized publications.  He is currently a professor at the School of Government at Universidad de los Andes in Bogota\, Colombia\, and Associate Researcher at the University of Oxford.
URL:https://bbrc.net/event/intertwined-roots-healing-communities-and-the-ecosystems-after-conflict-in-the-colombian-caribbean-via-zoom/
LOCATION:The Salvation Army Eastside Corps\, 911 164th Ave NE\, Bellevue\, WA\, 98008\, United States
CATEGORIES:Weekly Program
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